FAQs


Who can I contact for any queries I may have?
Contact us anytime. We love to hear from our beautiful Meuz Customers.
Email: info@meuz.co.nz

How are your products made?
Each product is handmade by skilled Artisans. Our products use trusted material to align with our core values of style, quality and comfort. As our shoes are carefully and lovingly handmade; each product has slight variations and there are no two products exactly the same.

How long will it take to receive my order?
Within NZ: 3 working days.
Australia and Pacific Islands: 10 working days.

What countries do you ship to?
Currently only NZ, Australia and Pacific Islands. Hope to ship worldwide soon.

How much is Shipping?
Ranges between $7 to $10 for tracked shipping NZ Wide. $15 Rural shipping. Australia & Pacific Islands $25.

What shipping company do you use?
NZ Post.

What happens if my package does not arrive? 
Please allow us time to investigate with our chosen shipping company. Each case is different but we ask to have 10 working days to investigate and find a reasonable and fair resolution (could include refund, exchange or resend of order).

What payment options do you have?
Credit Card/Debit Card, Afterpay and Layby.